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  1. Smartpricing Help Centre
  2. General Information and FAQs
  3. General information and FAQ

General information and FAQ

  • % of the occupancy: is it my availability? Which data does that % come from?
  • Can I continue changing prices in my PMS/CM?
  • Can I have a copy of the invoice?
  • Can I have rooms not handled by SP?
  • Can I pay by monthly with bank transfer?
  • Deleted and not cancelled reservation: why I can't see it?
  • Do you have an app?
  • Does SP send prices to OTAs? What should I do if OTA price is wrong?
  • For how many days the algorithm process the price?
  • How can I improve my listing's ranking on OTAs?
  • How can I increase revenue per booking?
  • How can I know if I'm doing better or worse than last year?
  • How do I calculate my minimum price?
  • How is my property performing?
  • How to attract customers and extend their stay during a low-demand period?
  • How to Complete Onboarding and activate Smartpricing
  • I have a room composed by two other rooms. When it's booked I see a less % of occupancy. Is it influencing prices?
  • I received a booking for an extremely low price while SP has a correct one. Why?
  • I want to add new Hotel. What should I do?
  • I want to extend my booking window
  • I want to open up to new sales channels
  • I'm struggling to sell the last remaining availability for a specific date: what can I do?
  • Info regarding my contract. Where to find it?
  • Is it possible to avoid the automatic renewal of the contract?
  • I’ve run out of entry-level rooms and am now out of the market with top-level rooms: what can I do?
  • Need help setting parameters?
  • Reservation statuses: canceled, optional ecc. Why are they important?
  • Revenue / Occupancy ecc data in Dashboard is not the same as in my PMS/CM. Why?
  • Smartpricing Bank Account
  • Some characteristics of the Starting Price
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