General information and FAQ
- % of the occupancy: is it my availability? Which data does that % come from?
- Can I continue changing prices in my PMS/CM?
- Can I have a copy of the invoice?
- Can I have rooms not handled by SP?
- Can I pay by monthly with bank transfer?
- Deleted and not cancelled reservation: why I can't see it?
- Do you have an app?
- Does SP send prices to OTAs? What should I do if OTA price is wrong?
- For how many days the algorithm process the price?
- How can I improve my listing's ranking on OTAs?
- How can I increase revenue per booking?
- How can I know if I'm doing better or worse than last year?
- How do I calculate my minimum price?
- How is my property performing?
- How to attract customers and extend their stay during a low-demand period?
- How to Complete Onboarding and activate Smartpricing
- I have a room composed by two other rooms. When it's booked I see a less % of occupancy. Is it influencing prices?
- I received a booking for an extremely low price while SP has a correct one. Why?
- I want to add new Hotel. What should I do?
- I want to extend my booking window
- I want to open up to new sales channels
- I'm struggling to sell the last remaining availability for a specific date: what can I do?
- Info regarding my contract. Where to find it?
- Is it possible to avoid the automatic renewal of the contract?
- I’ve run out of entry-level rooms and am now out of the market with top-level rooms: what can I do?
- Need help setting parameters?
- Reservation statuses: canceled, optional ecc. Why are they important?
- Revenue / Occupancy ecc data in Dashboard is not the same as in my PMS/CM. Why?
- Smartpricing Bank Account
- Some characteristics of the Starting Price