Step 1: Download TeamViewer
- Visit the official TeamViewer download page.
- Select the version compatible with your operating system (Windows, macOS, Linux, etc.).
- Click Download and install the application.
Step 2: Launch TeamViewer
- Open the installed application.
- You will see your ID and Password on the screen. Share these credentials with the support agent.
Step 3: Grant Remote Access
- When prompted, click Allow to let the agent connect to your device.
- Monitor the session and disconnect when the issue is resolved.